Terms Of Service

Introduction

Welcome to Ella Carter Wellness. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our services.

Services Provided

Ella Carter Wellness offers a variety of services including, but not limited to:

Personal Pilates and Yoga training sessions
Online Pilates and Yoga classes
Membership plans for virtual and in-person Pilates and Yoga training

Membership and Subscription Details

Membership Levels and Pricing

We offer several membership tiers, each with distinct pricing. Detailed information about each tier and pricing can be found on our website.

Payment Terms

Membership fees are billed either monthly, six monthly or annually, based on the selected plan. All payments are non-refundable.

Refund and Cancellation Policy

You may cancel your membership at any time. However, fees for the current billing period will not be refunded. To cancel your membership, log in to our online platform, go to member settings, and cancel your subscription.

Membership Renewal Policy

Memberships will automatically renew at the end of each billing cycle unless you cancel before the renewal date.

User Responsibilities

By participating in our online classes on the ECW Platform, you agree to our liability waiver, detailed below:

We will provide instruction within our qualifications and use reasonable care and skill. However, any information or guidance we offer does not replace the consultation, diagnosis, or medical treatment from your doctor or healthcare provider.

These sessions are not intended for medical counselling or treatment. If you have any concerns about the suitability of the exercises, please consult your medical practitioner.

Our instructors are not liable for personal injury during a session if:

Your doctor has advised against such exercise or has not given you medical clearance.
You do not follow safety or technique instructions.
The injury is caused by another participant's negligence.

Exercises should be performed at a comfortable pace. Pain is a warning sign and should not be ignored. Do not push through any exercises that cause discomfort, pain, nausea, or dizziness. Stop immediately if you experience pain. It is your responsibility to listen to your body and avoid pushing it beyond its limits, taking breaks as needed.

If you have specific questions or concerns about any medical condition, consult your doctor or healthcare provider promptly. If you believe you may have a medical condition, seek immediate medical attention. Do not delay seeking medical advice, disregard medical advice, or discontinue medical treatment based on our information or guidance.

Our Pilates and Yoga classes are not designed for pregnancy or serious injuries. However, classes within our specialised collection are suitable for pregnancy, provided you have no contraindications to exercise and have been cleared by your doctor or midwife. By participating, you confirm you have permission to do so and accept personal responsibility for exercising during pregnancy.

I acknowledge that participating in Ella Carter Wellness is entirely at my own risk, and I waive any legal recourse for damages, loss, injury, or property arising from my participation.

By practising with us online, you confirm that you have read, understood, and agree to this statement of responsibility.

Intellectual Property

All content on our website, including text, graphics, logos, images, and videos, is the property of Ella Carter Wellness or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Ella Carter Wellness will not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our services. This includes, but is not limited to, loss of profits, data, or other intangible losses.

Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to the use of our services will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services following any changes indicates your acceptance of the new Terms.

Acceptance of Terms

By accessing and using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.